Refund Policy


We are always dedicated to providing you with the best customer experience possible. You may return most new, unused and unopened items within 30 days of the delivery date to receive a refund to the payment method used to purchase. Only products purchased from the Scruples website may be returned for refund. Photo evidence is required for processing.


If your refund is approved you should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).


Scruples will pay the return shipping costs only if the return is a result of our error (you received an incorrect or defective item), in which case we will require photos of the items. Return shipping charges are the responsibility of the purchaser.


Please contact the carrier to file a claim. Once the claim number has been provided you must contact Scruples to provide the number in order to receive a replacement order.


Mail your return with the packing slip to the below address. It is recommended to use a traceable shipping method via UPS, FEDEX or USPS. Scruples is not responsible for returns that are lost or missing in transit.

Returns Department
20411 Imperial Valley Drive
Houston, TX 77073

**For your protection and to ensure prompt delivery please RETURN PRODUCTS TO SCRUPLES BY GROUND-ONLY SHIPPING METHODS - Certain items in your order may be considered Hazardous Materials (HAZMAT). Hazardous Materials are as follows:
aerosol items, some alcohol-based items, items that contain contents under pressure, and others (e.g., hairspray and items containing flammable, volatile or corrosive chemicals).