We are always dedicated to providing you with the best customer
experience possible. You may return most new, unused and unopened
items within 30 days of the delivery date to receive a refund to the
payment method used to purchase. Only products purchased from the
Scruples website may be returned for refund. Photo evidence is required
for processing. A $35 restocking fee may be charged for opened hair tools.
REFUNDSIf your refund is approved you should expect to receive your refund within four weeks of giving your package to the return shipper,
however, in many cases you will receive a refund more quickly. This
time period includes the transit time for us to receive your return
from the shipper (5 to 10 business days), the time it takes us to
process your return once we receive it (3 to 5 business days), and the
time it takes your bank to process our refund request (5 to 10
REFUNDS ON SHIPPING CHARGES
Scruples will pay the return shipping costs only if the return is a result of our error (you received an incorrect or defective item), in which case we will require photos of the items. Return shipping charges are the responsibility of the purchaser.
LOST OR STOLEN SHIPMENTS
Please contact the carrier to file a claim. Once the claim number has
been provided you must contact Scruples to provide the number in order
to receive a replacement order.
RETURNING YOUR ORDER BY MAIL
Mail your return with the packing slip to the below address. It is
recommended to use a traceable shipping method via UPS, FEDEX or USPS.
Scruples is not responsible for returns that are lost or missing in
20411 Imperial Valley Drive
Houston, TX 77073
**For your protection and to ensure prompt delivery please RETURN
PRODUCTS TO SCRUPLES BY GROUND-ONLY SHIPPING METHODS - Certain items in
your order may be considered Hazardous Materials (HAZMAT). Hazardous
Materials are as follows:
aerosol items, some alcohol-based items, items that contain contents
under pressure, and others (e.g., hairspray and items containing
flammable, volatile or corrosive chemicals).